Tuesday, April 17, 2012

New hours!

Effective Tuesday, April 24th, we will be changing our hours. Our new hours will be Wednesday, Thursday and Friday, 2pm to 6pm, Saturday noon to 6pm. What? Shortening your hours as summer is approaching, you say? That's crazy!

Believe it or not, we don't think it is. Rather than being open 40 hours per week for general retail sales, we have decided to limit our time so that we can focus more time on you, our customers. So, while we will be open fewer hours, we will now be available on a scheduled-appointment basis whenever it is convenient for you! What does this mean for you?

When you have a scheduled appointment, you will come in and meet one-to-one with us. Nobody else will be there, the phones will not be answered, we won't be distracted by any other customers. It's just to two of us enjoying an adventure of exploration into the world of recumbent bicycles and tricycles!

Want to go for a ride beyond the loop around our neighborhood? No problem, let's grab a couple bikes and hit the road...we don't need to worry about any other customers, only you.

Don't want to drive all the way from Orange County? No problem...we can bring the selected bikes and trikes to you!

You see, we consider you, our customers, our most valuable asset. And when we have to keep answering the phone or helping multiple customers at once, we don't feel like we are giving you the service you deserve. So, we are trying a new model and hope you will like it.

Appointments can be scheduled at any time (based on availability), and are billed at $25 per hour. Note, however, that all of this fee (except transportation time) is completely applicable to your future bike/trike purchase. No need to worry about expiration dates...there are no time limits.

If you have any questions, please don't hesitate to give us a call or send an email. We look forward to hearing from you!


pick said...

Actually Dana, I think that business model is an excellent one for the bike industry. It makes perfect sense and your customers will truly benefit from the more focused, in-depth experience you can now give them!! Change is exciting and I look forward to your thoughts about it as the summer comes to a close next Labor Day!



Mallory Kates said...

Great idea Dana. I think you're right. Your business isn't a drop in, casual purchase kind of thing. People think about these bikes and want to meet and talk and try things out. So I think it's right on.

midr said...

hmmmm...open 4 days a week for a few hours each day, then I have to PAY to test ride a bike??? I guess the elitist model you have transformed your business into isn't for this casual rider who has spent over $25,000.00 in your store...I wish you the best, but do hereby resign as a customer..